BOOKING TERMS & CONDITIONS
This document sets out your agreement with Corlius Jooste, the owner of Here Now Experience. The address is 260 Union Street, Riviera, Pretoria, South Africa, 0084. By booking a tour with us and paying the specific deposit, you acknowledge that you have read, understood and agree to be legally bound by these Terms and Conditions. The contract comes into existence on the date shown in your booking confirmation email. It is governed by South African law.
These conditions do not apply to any other legal person whose services may be used on a tour. An example is a ferry operator to an island on the Mozambique coast.
Please contact us if you have any queries about this document.
We shall never divulge any info you provide us with to any third party. As you may have deduced from browsing through our website, ethics and morals are of paramount importance to us.
Every effort is made to advertise costs accurately. However, owing to the volatility of the South African Rand, we shall recalculate costs when the first client enquires about a specific package. We reserve the right to adjust prices until full payment is received from you. This will happen if the rand weakens, or fuel costs, park fees or permit costs increase. We calculate exchange rates as quoted on www.xe.com .
Assumption of risk and our liability to you
By booking with us you acknowledge that there are risks and dangers involved in travelling with us on these tours. These risks include, without limitation, the possibility of injury or death, psychological trauma, disease, loss or damage to property, inconvenience and discomfort. We do not accept any responsibility if you suffer death, illness or injury or loss or damage to property.
We may change the dates of a scheduled tour as advertised on the Internet if a client requests a customised tour during that time. However, tours will be rescheduled only if no bookings have yet been made for a specific tour. It is therefore in your own interests to book as soon as possible to ensure that a tour will take place when it suits you.
We accept bookings up till 7 days before departure date. We reserve the right to cancel or postpone the tour if the minimum number of clients required is not reached. This will be determined 14 days before departure date. In this case we will refund all monies paid.
When you book you pay a deposit of 50% of the total package price. The balance must be paid 30 days before the departure date. If the balance is not paid in time we shall cancel your booking on the tour. If you cancel your reservation more than 60 days before departure date, we will refund 50% of your deposit. If you cancel your reservation less than 60 days before departure date, you will lose your deposit. If you cancel your reservation less than 30 days before departure date you will lose your deposit and other monies.
We will not be liable to pay any compensation if we are forced to cancel or change a tour as a result of Force Majeure - a situation outside our control, which we could not foresee or forestall even with all due care. You will then be given priority in booking a future trip with Here Now Experience.
Force Majeure means any circumstances which are unusual and/or unforeseeable which are beyond the control of Here Now Experience, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; fire; flood; drought; re-scheduling or technical problems with transportation that are outside our control.
General health and fitness
Due to the physical nature of our tours, you agree that you are in good health and physically fit to partake in our tour activities.
Money back guarantee
If you are not satisfied with your tour experience, you will be refunded the full amount, minus fixed costs. Fixed costs include: accommodation, permits, external transport used and meals.
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